-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
HP Recommended
Have you run diagnostics?
Make sure you can pass UEFI diagnostics:
Tap the ESC key after powering on and press F2 to run diagnostics. |
If you can pass diagnostics, then this article explains how to boot into safe mode
https://support.hp.com/bg-en/document/ish_5000477-5000532-16
To do the startup repair you skip down to 'Enter safe mode from outside windows'
When you get to advanced options select 'Startup Repair'
If the startup repair fails then try the restore point. Let me know if you need to do that.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community