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HP Recommended
HP 14-bp006ur
Linux
I had had problems with OS upgrade, so I rebooted the notebook and started a hard drive test from boot. It shows the following info: 
 

Testing Drive:1

SMART Check: PASSED

Short DST: FAILED

Failure ID: RG0F73-000A14-MFPUQK-60SR03

Product ID: 1ZJ39EA#ACB

Hard disk 1

 

What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, this test indicates your hard drive (or SSD) is defect and probably need to be replace. If your computer boot up, I recommend to you backup all your datas now and create a media for reinstall your system. 
You have wrote Linux, what is your distribution?? 

After backup all you can try to reinstall your system, and if it is not working you need to replace your disk. We can help you for this operation. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

View solution in original post

3 REPLIES 3
HP Recommended

Hello, this test indicates your hard drive (or SSD) is defect and probably need to be replace. If your computer boot up, I recommend to you backup all your datas now and create a media for reinstall your system. 
You have wrote Linux, what is your distribution?? 

After backup all you can try to reinstall your system, and if it is not working you need to replace your disk. We can help you for this operation. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

HP Recommended

Thank you for the reply,

I have Linux Ubuntu 16.04 installed on my notebook.

And the disk is encrypted, which I guess can complicate the data recovery when the hard disk will stop to work completely

So I'll better backup valuable my data as soon as possible

 

Could you tell me what this failure code means exactly? It it means a couple of bad clusters on the hard disk, maybe there is a way to remap them in order to keep my notebook working?

 

BTW notebook didn't have OEM WIndows installed when I bought it, it came with installed FreeDOS 

HP Recommended

It is exactly this: 

failure.png

 

You can always try to format all your disk and reinstall Ubuntu on It, but you risk to need to replace your disk. And you really need to backup your files if always possible because you will loose all. 
Do you have a DVD or USB key to boot to Ubuntu?? If yes you can try to boot on it with the option "try ubuntu" for check if you can decrypt your disk. 

 

If you don't have this you can download Ubuntu 18.04 LTS here: 

https://ubuntu.com/download/desktop/thank-you?country=FR&version=18.04.3&architecture=amd64

 

Or if you really want to keep Ubuntu 16.04 (but I recommend 18.04) you can download it here: 

ubuntu-16.04.5-desktop-amd64.iso

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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