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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hard disk short test: FAILED

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02-06-2020 06:51 AM
Testing Drive:1
SMART Check: PASSED
Short DST: FAILED
Failure ID: RG0F73-000A14-MFPUQK-60SR03
Product ID: 1ZJ39EA#ACB
Hard disk 1
What should I do?
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Accepted Solutions
02-06-2020 06:58 AM
Hello, this test indicates your hard drive (or SSD) is defect and probably need to be replace. If your computer boot up, I recommend to you backup all your datas now and create a media for reinstall your system.
You have wrote Linux, what is your distribution??
After backup all you can try to reinstall your system, and if it is not working you need to replace your disk. We can help you for this operation.
I am Expert from French Community, and I am doing my best to help you with your question.
02-06-2020 06:58 AM
Hello, this test indicates your hard drive (or SSD) is defect and probably need to be replace. If your computer boot up, I recommend to you backup all your datas now and create a media for reinstall your system.
You have wrote Linux, what is your distribution??
After backup all you can try to reinstall your system, and if it is not working you need to replace your disk. We can help you for this operation.
I am Expert from French Community, and I am doing my best to help you with your question.
02-06-2020 07:50 AM - edited 02-06-2020 07:53 AM
Thank you for the reply,
I have Linux Ubuntu 16.04 installed on my notebook.
And the disk is encrypted, which I guess can complicate the data recovery when the hard disk will stop to work completely
So I'll better backup valuable my data as soon as possible
Could you tell me what this failure code means exactly? It it means a couple of bad clusters on the hard disk, maybe there is a way to remap them in order to keep my notebook working?
BTW notebook didn't have OEM WIndows installed when I bought it, it came with installed FreeDOS
02-06-2020 07:58 AM
It is exactly this:
You can always try to format all your disk and reinstall Ubuntu on It, but you risk to need to replace your disk. And you really need to backup your files if always possible because you will loose all.
Do you have a DVD or USB key to boot to Ubuntu?? If yes you can try to boot on it with the option "try ubuntu" for check if you can decrypt your disk.
If you don't have this you can download Ubuntu 18.04 LTS here:
https://ubuntu.com/download/desktop/thank-you?country=FR&version=18.04.3&architecture=amd64
Or if you really want to keep Ubuntu 16.04 (but I recommend 18.04) you can download it here:
ubuntu-16.04.5-desktop-amd64.iso
I am Expert from French Community, and I am doing my best to help you with your question.