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‎07-19-2020 12:15 AM

HP Recommended
Product: 4WQ17PA#ACJ
Operating System: Microsoft Windows 10 (32-bit)

My laptop isnt booting. when i ran a quick test, it said that there is a failure with the hard drive. Here is the error code. 

RLTRVL-9LCA69-MFGKGJ-60RS03. Any suggestions would be appreciated. 

1 REPLY 1

‎07-19-2020 07:59 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that you need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure...

 

http://h10032.www1.hp.com/ctg/Manual/c06146800

 

After you replace the drive, you can by using another Windows PC with W7 64 bit or newer, create a USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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