Hard drive error after power on password reset

[Edward1317]

Got a hard drive error 3f0 after getting past power on password. Any suggestions. Thanks

[Edward1317]

I did a hard drive rest and it passed

[DavidPK · Accepted solution]

Hi,

One option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Another option would be to perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

Regards,

DP-K

[Edward1317]

Unfortunately the f11 key isn't responding. Keeps going directly to the hard drive error even thou the diagnostics test passes each time I do it. And with no battery that I can remove (as it is a sealed laptop) I can't clear the memory fully.

[DavidPK]

Hi,

In that case, I think your best option would be to try the 'clean installation' method I mentioned in my previous post.

Regards,

DP-K