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Nikki1980
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Message 1 of 2
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Flag Post

Hard drive errors message, can’t go to windows

‎10-17-2020 11:15 AM

HP Recommended
Product: Hp envy x360
Operating System: Other

Please help me , I have HP  ENVY X360 bang and olufsen,  my computer shows hard disk errors 

please run the hard disk test in system diagnostics 
HARD DISK 1 (3F1)

F2. System Diagnostics

For more information, please visit Www.hp.com./go/techcenter/startup. 
 This is the message on the screen and can’t go to windows. I have test Memory test

hard drive checked was done. Please help me . I just lost my job and I can’t afford $100 the engineer are charging. 😭😭

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post

‎10-18-2020 09:27 AM

HP Recommended

@Nikki1980 

I wish I had encouraging news for you -- but I do not.

 

That error code means a drive failure and that would require the drive to be replaced -- there is no way to fix a failing drive.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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