Hard drive light is amber and laptop wont start

[GummyGrant]

My laptop wont boot up and the hard drive light is amber. I understand that its parked from the hp 3d drive guard thing but it's been parked for like tree days and I cant use my laptop. How do I get it unparked so I can use my laptop again?

[praveen196]

@GummyGrant Welcome to HP Community!

I understand that the laptop will not boot.

Do not worry. I will try to fix the issue.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Also, perform the hard drive test and let us know the result.

Hard Drive test 
 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the Component test.  

5) From the list, run the Hard Drive (extensive) test.  

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[GummyGrant]

I tried all of that stuff and it still wont turn on

I press the power button and  f 12 goes amber and the hard drive makes a noise but then I dont get a start up screen 

[praveen196]

@GummyGrant

Thank you for the update.

The issue seems to be the hardware part. I would suggest you contact our phone support and check for the service options.

They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!