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‎01-29-2019 08:12 AM

HP Recommended
Product: hp pavilion x360 15-bk062sa
Operating System: Microsoft Windows 10 (32-bit)

When I try to start my laptop a black screen appears and says boot device not found and Hard Disk (3F0). I did a quick hard drive check and it says “no hard drive installed. Please check that the power and data cables are connected properly.” What do I do?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2019 11:40 PM - edited ‎01-29-2019 11:44 PM

HP Recommended

Sounds like the hard drive has failed and will have to be replaced.Maintenance and Service Guide shows how to change it:

https://support.hp.com/us-en/product/hp-pavilion-15-bk000-x360-convertible-pc/10862175/model/1207958...

Example of compatible hard drive:

https://www.amazon.com/Black-500GB-Performance-Mobile-Drive/dp/B00QFXOL5G/ref=sr_1_1?ie=UTF8&qid=153...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎01-29-2019 11:40 PM - edited ‎01-29-2019 11:44 PM

HP Recommended

Sounds like the hard drive has failed and will have to be replaced.Maintenance and Service Guide shows how to change it:

https://support.hp.com/us-en/product/hp-pavilion-15-bk000-x360-convertible-pc/10862175/model/1207958...

Example of compatible hard drive:

https://www.amazon.com/Black-500GB-Performance-Mobile-Drive/dp/B00QFXOL5G/ref=sr_1_1?ie=UTF8&qid=153...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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