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‎08-26-2020 05:22 AM

HP Recommended
Product: 10-k077nr
Operating System: Microsoft Windows 8.1 (32-bit)

Hello

It all started with a non stop preparing automatic repair. So i did all the staff i can find troubleshooting and found out that my hard drive is not installed. Whats the next step that i can do? 

1 person had the same question
2 REPLIES 2

‎08-27-2020 02:48 PM

HP Recommended

@Otchie 

That normally means that the existing hard drive has failed, so the BIOS and/or Windows is unable to find it.

 

Did you run the HP diagnostics to confirm the drive has failed?



I am a volunteer and I do not work for, nor represent, HP
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‎08-27-2020 07:31 PM

HP Recommended

Hi

Yes i did. I was trying to boot via recovery usb flash drive... But this appeared on the screen. I still dont see usb drive from here?

IMG_20200828_091414.jpg

 

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