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‎07-15-2019 07:21 PM

HP Recommended
Product: Envy 360
Operating System: Microsoft Windows 10 (64-bit)

How to fix this issue?

Failure Id:

6BX1W1-8AF9N4-GXGK7F-60TJ03

PRODUCT ID:

W2K44UA#ABA

1 REPLY 1

‎07-15-2019 09:41 PM - edited ‎07-15-2019 09:42 PM

HP Recommended

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

If you can still get into windows, back up any files you need to save onto a portable hard drive.

 

Below is the link to the service manual for your notebook. The HDD R & R procedure can be found in chapter 5.

 

http://h10032.www1.hp.com/ctg/Manual/c05098448

 

You may want to consider purchasing a better performing, normally more reliable solid state drive (SSD).

After you replace the hard drive, you should be able to reinstall Windows by using the cloud recovery client utility.

 

See this link for more info on that...

 

https://support.hp.com/us-en/document/c06162205

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