Hard drive short dst check failed

[Orodas1]

Failure ID : 6C1X3K-8MN99N-XD7UQJ-60XV03

Product ID : 1T82UA#ABA

Hard Drive 1 - Primary HDD Bay*

Please Help

[Huffer]

translates as:

Hard Disk 1 Quick Test Failure

I missed the model number you posted and the Experts who followed after me have provided the info you need. 

[banhien]

@Orodas1

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

  https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

Then you can install the drivers and available software you need from your PC's support page.
    
Regards.

[Paul_Tikkanen]

Hi, @Orodas1

That code means the 2.5" SATA notebook hard drive your notebook comes with, has failed, needs to be replaced, and the operating system reinstalled.

Below is the link to the service manual which will provide the guidance to remove and replace the hard drive.

http://h10032.www1.hp.com/ctg/Manual/c05493257

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

https://www.microsoft.com/en-us/software-download/windows10

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

W10 will work with the product key in the BIOS, install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

1. Select Download tool now, and select Run.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

5. Select which media you want to use:
6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can install the drivers and available software from the PC's support page.

[Orodas1]

Hi. The corrcet product ID is 1TJ82UA#ABA

[Orodas1]

@Banhien it is not under warranty. It expired. Do I have to repurchase the warranty? Or just pay for the replacement part?

[Huffer]

Start on p. 43 for hard drive replacement. When you have the back cover removed you see this:

Hard drive shown in green squareYou can replace the drive with a like-kind 

https://www.amazon.com/WD-Blue-1TB-Hard-Drive/dp/B071F9MLJJ/ref=sr_1_3?ie=UTF8&qid=1541716026&sr=8-3...

Or upgrade to a more modern much faster solid state drive like this:

https://www.amazon.com/Samsung-860-EVO-500GB-SSD/dp/B07937HDJM/ref=sr_1_4?ie=UTF8&qid=1541716072&sr=...

Happy to discuss further.