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DRR76
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Message 1 of 2
58
Flag Post

Hard drive

‎11-28-2020 01:15 PM

HP Recommended
Product: Pavillon 15
Operating System: Microsoft Windows 10 (64-bit)

Boot problem what does this code mean ?

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1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
Flag Post

‎11-28-2020 01:41 PM

HP Recommended

Hi:

 

Below is the error report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PQDPPT-6QAAAD-MFPWXG-609403OKXXXXXXXXXX11/28/20301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

If you can still get into Windows, back up any files you need to save onto a portable hard drive.

 

h10032.www1.hp.com/ctg/Manual/c03939658

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

When you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion 15-e000 Notebook PC series Software and Driver Downloads | HP® Customer Support

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