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‎04-25-2020 12:13 AM

HP Recommended
Product: Hp notebook 14B066NR
Operating System: Microsoft Windows 10 (64-bit)

Hardware diagnostics test drive 1- smart check passed short dst failed

1 REPLY 1

‎04-25-2020 12:50 AM

HP Recommended

Hi,

Can you check the model number or provide the product number of the notebook as 14-b066nr is not giving results. Here is how to find it.

Model number

 

The failure indicates that the Hard Drive has failed and needs to be replaced. So, if you can still boot into Windows you should back up any important files to an external drive. If you provide the exact product number I can provide a guide on how to replace the drive and reinstall Windows 10.

 

Hope it helps,

David

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