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- Hardware error kernel event code 144.

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05-30-2023 08:04 AM - edited 05-30-2023 09:22 AM
I am having issues with a brand new laptop, it has crashed and blue screened around 5 or 6 times.
I have formatted and re-installed windows and re-downloaded all the current drivers and I am still getting blue screened.
I have checked in the reliability history and it is showing live kernel event code 144.
Anyone got any recommendations?
05-30-2023 09:34 AM
Welcome to the HP Community --
We are a Peer-to-Peer Forum for people who use HP Technology.
Brand new might mean that Windows Updates have not completed yet.
Check / Run Windows Updates again...
Brand new can also mean that you need to install and run the HP Image Assistant (HPIA) to make sure your HP updates are install and current.
What?
Depending on the actual age of the workstation, it might need HP driver updates.
Having already installed your personal data and files can mean that you have inadvertently installed software or some kind of personal data file that is not compatible with the current Operating System. These can be frustratingly difficult to track down -- leave that one alone for now.
There might actually be a hardware error -- Zbooks are tough and reliable but, you know, things can happen.
Contact HP Support.
HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty:
Select a method and contact HP Support
Open website HP World-Wide Support
Select your region and follow the prompts
Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
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Reminders - READ
Case submission to HP Support is available to those whose devices registered and are still in Warranty.
Some regions display phone / chat contact information only after the case is submitted online
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.
Do not be a victim.
Stay vigilant.
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References / Resources
HPIA Information and Download
Business Systems - Client Management Solutions (software management)
Scroll down to find the link for HP Image Assistant
HP Image Assistant is an essential tool that provides assistance to IT System Administrators to improve the quality and security of their HP PCs running Microsoft Windows by analyzing, identifying problems, and recommending solutions.
HP Image Assistant can be downloaded at the HP Manageability website.
From the Image Assistant Web page:
HP Image Assistant Installation Path Notes
The software installs into C:\SWSetup\<sp#> where “sp#” is the name of the installation package.
Once installed, (Optionally) PIN the software executable to Windows Start and or Taskbar
Optionally, the software executable can be “sent to Desktop” as a shortcut
When changing versions of the software, links and PINNED shortcuts must be checked and updated manually
For example,
For the purposes of this example,
When updating to version C:\SWSetup\sp147281
Before updating to the current / latest version
If you have the older version "Pinned" to Start
Then
Open Windows Start (Windows key)
Find and UNPIN the (old) HP Image Assistant
Open Windows Explorer
Navigate to C:\Users\YourAccount\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
Remove / Delete the link to the older version of the software
If you have an older version icon shortcut set on the Desktop
Either manually remove the old icon / shortcut from the Desktop
OR
Open Windows Explorer
Open / Navigate to your user account.
Open the Desktop Folder
Right-Click on the shortcut and remove / delete the old shortcut
Next,
Download and install the latest version of HP Image Assistant
Next,
For the purposes of this example,
Open File Explorer and Navigate to the new / current path to the software: C:\SWSetup\sp147281
Find and Right-Click on HPImageAssistant.exe
PIN to Start
Optionally
Send to Desktop (create shortcut)
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HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,
Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance
Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T501AV)
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