Hardware problems

[Geet22]

My laptop completely shuts down at 57-60% battery when not plugged in

I did the following troubleshooting steps

1 - Unplugged my Ac adapter

-Removed battery

-held power for 1 minutes

-Turned pc back on(Didn't work)

2 - Unintalled Microsoft ACPI-Compliant Method Battery

-Did step one(Didn't work)

3 :Used battery check in HP support assistant and it came out OK with no errors

4 :Used HP Hardware and Diagnostic and still no errors

5 :tapped f2 after restart and ran battery test and still not a single error

Here are the results of both tests

Charging(81%)

Primary battery OK(0)

Cycle count :404/300

Battery age :875

Design Capacity :2850 mAh

Full charge capacity :2336 mAh

Remaining Capacity :1913 mAh

Terminal Voltage :16173mV

Design Voltage :14600mV

Cell 1 :4037mV

Cell 2 :4071mV

Cell 3 :4032mV

Cell 4 :4033mV

I'm using a replacement Ac Adapter with the same voltage but 0.1A more current as my Original

[Echo_Lake]

@Geet22
Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the battery. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.