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- Hello.. Need help, My HP Laptop 15-ra0xx wont turn back on,...

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12-26-2019 07:10 AM
Hello.. Need help, My HP Laptop 15-ra0xx wont turn back on, when I press the power button, the power light goes on but screen remains black, I tries following steps on YouTube videos but nothing worked.. Anyone to help me?
12-28-2019 12:47 PM
@Bless851
Thank you for posting on the HP Support Community.
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
I have a few troubleshooting steps we could try to fix the issue:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee