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‎01-26-2022 08:57 PM - last edited on ‎02-11-2022 10:56 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Please help. I can’t find a way to get ahold of an actual agent as it keeps bumping me out. I have an HP 360 running Windows 10. Yesterday I put it to sleep. Today I went to turn it on & the battery power is gone plus the entire system went back to factory default. All downloads, files, apps gone. 
When I opened it up it said “preparing windows”.

I did a little looking around and there seems to be a TEMP folder under users with todays date.

My Chrome browser is logged out with a default home page and no users. It’s like sometimes me wiped it. The only thing still there is my One Drive.

Category:
1 REPLY 1

‎02-11-2022 09:58 AM

HP Recommended

@JRTO 

HP does not supply phone numbers for US customers -- so there is nothing we can provide you.

 

Instead, you have to use the link below to create a support case and then, you will be provided contact info:

 

USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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