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‎02-04-2024 12:48 AM

HP Recommended
Product: HP Pavilion 15t
Operating System: Microsoft Windows 10 (64-bit)

Hey HP Community,

I hope everyone is doing well. I'm reaching out because I've run into a bit of a technical snag with my HP laptop, and I'm hoping someone here might be able to offer some guidance.

Issue: Recently, my HP laptop has been experiencing intermittent freezes, especially when I'm running resource-intensive applications. It's becoming quite frustrating, and I'm not sure what the root cause might be.

What I've Tried: I've already performed a full system scan for viruses and malware using HP's recommended security software. I've also updated all the drivers to the latest versions, but the problem persists.

System Details:

  • Model: HP Pavilion 15t
  • Operating System: Windows 10 (64-bit)
  • RAM: 8GB
  • Processor: Intel Core i5

Specifics of the Freeze: The freeze usually occurs when I'm working on graphic design projects or running multiple applications simultaneously. The screen locks up, and I have to force a restart to get things back to normal.

Request for Assistance: If anyone has encountered a similar issue or has any insights into what might be causing this problem, I would greatly appreciate your input. Are there any specific diagnostic tools or steps I should take to identify and resolve this issue?

Conclusion: I've always found this community to be incredibly helpful, and I'm hopeful that someone here might have some suggestions or solutions. Thanks in advance for any assistance you can provide!

Best,

Michael 

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