Hi overheating then bios update failed. Now blank

[APDLondon]

Laptop kept shutting down after 2 minutes for overheating.  Fans going nuts.  HP help centre said clear vents (done), then perform bios update.  Halfway through bios update screen went blank (Black) for 2 hours.  Eventually tried turning off holding down power button but it wouldn't.  So had to remove battery and mains.  On restart,  I held down windows B to retry boss update but again went black after 1 minute (50%), never to come back. Eventually tried rebooting as normal but it didn't recognise my pin. Help????

[Jeet_singh]

Hi @APDLondon,

After reviewing your post thoroughly, I suspect this could be a possible hardware failure with the notebook.

I would recommend you contact HP support team to check the available service options.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!