• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

How can I contact HP without creating an account as their system doesnt recognise my products serial number so i cant start a chat with anyone.  My supplier, John Lewis, I suspect is having the same problem but they have still arranged to pick up the laptop.

 

My concern that i am trying to get an answer to is if they have to replace the Hard Drive as it appears to have fai;led and wont reboot. I suspect that is the issue but what i need to know is what happens to the old drive if they have to replace it  as it has client info on?

 

Regards

Mike 

my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.