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‎02-12-2024 11:30 AM

HP Recommended

How can I contact HP without creating an account as their system doesnt recognise my products serial number so i cant start a chat with anyone.  My supplier, John Lewis, I suspect is having the same problem but they have still arranged to pick up the laptop.

 

My concern that i am trying to get an answer to is if they have to replace the Hard Drive as it appears to have fai;led and wont reboot. I suspect that is the issue but what i need to know is what happens to the old drive if they have to replace it  as it has client info on?

 

Regards

Mike 

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