How do I fix an HP laptop stuck on the boot screen?

[mhindujadheeraj]

I am run a business. I’m currently facing an issue with my HP laptop getting stuck on the boot screen. The device powers on, but it doesn’t go past the HP logo and remains frozen there without loading into Windows. 

Regards

<Please do not include the product serial number or any private information>

[Kuroi_Kenshi · Accepted solution]

Hi @mhindujadheeraj,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

We're looking forward to helping you get back up and running! 

Best regards,

Kuroi_Kenshi

[Nupe03]

HP Laptop 17-cn2xx

System ID: 899B

Memry Siz: 32788 MB RAM

BIOS Date: 9/24/2024

BIOS Revision: F.12

[mhindujadheeraj]

Thank you, Kuroi_Kenshi, for your valuable reply. Your support means a lot to me. Thanks! Appreciate it!.

Thanks & regards,
Meenu Hinduja and Dheeraj Sudan

[Kuroi_Kenshi]

Hi @mhindujadheeraj,

I’m glad you followed the troubleshooting steps earlier. Could you please confirm if your HP Laptop 17‑cn2xx is now booting past the HP logo and working normally, or if the issue still persists?

Your confirmation will help us know whether the solution resolved the problem or if we need to continue with deeper troubleshooting.

Best Regards,

[Nupe03]

Still having same issue. Getting Blue Screen Hard Disk 3F0 Error. Have tried all procedures to get Windows to boot to no avail. Plan to head to Best Buy tomorrow and see a Tech.