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Felicia0
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Message 1 of 2
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How do I fix this multiple function issue?

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HP ENVY X360

The only thing working on my hp laptop is my keyboard. My power button, touchpad, finger print scanner, and my touch screen will not work. My laptop was hot and possibly overheating when I realized this issue so I closed the laptop and put it in a cool place and let it cool down, however this issue still persists. How can I fix this?

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Felicia0

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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