How do I get to setting from the lock screen?

[Esummers]

My product is an hp stream. I do know it's a windows 8 but not sure the bit. It won't let me use my pass code it says, "your pin is no longer available due to a change in the security settings on this divine. You can set up your pin again by going to settings accounts sign-in options.

[WAWood]

@Esummers 

If you originally logged in using an MSN account and then added a PIN, you might be able to reset that using this information:  http://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/

I know that says Win10, but it might also work with Win8x.

But if you logged in locally, then there is nothing we can do for you from here about this.

According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html