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Message 1 of 4
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How do I remove an administrator password without a key?

HP Recommended
Example: Pavilion 6530HP Pavilion g7-2023d Notebook PC
Microsoft Windows 7 (64-bit)

My husband passed away and I do not know how to remove him as system administrator as I don’t know his password or have a USB or disk key. How do I reset the system administrator in this situation?

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Message 2 of 4
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HP Recommended

@Bings4Bonna 

You have a basic misunderstanding of Windows accounts.  Your husband is not an Administrator; instead, he is a general class user with some Admin rights.  If you have the same kind of account, then you can go into Settings --> Accounts and remove your husband's account.  IF you only have a guest account, you can not do that.

 

As to the password problem, sorry, we are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Message 3 of 4
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Yes, I assumed all that. But WHERE can I get help for this situation, or Donau just have to ***bleep*** the laptop and buy a MacBook?

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Message 4 of 4
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HP Recommended

Hi Bings4Bonna

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards.

 

I work on behalf of HP.
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