10-22-2016 05:42 AM
My original os is 8.1
Ive tried holding the power button for 8-10 seconds
Ive tried a few combinations.. power and windows button... Power and mute and nothing seems to be working I also have a windows 8.1 cd
10-25-2016 08:08 AM
Hello, @Brendanbk – Greetings!
Welcome back to the HP Forums, I'd be happy to help you with your issue with your Envy laptop.
Let’s first try performing a Hard Reset or Forced Reset on your notebook. Follow the steps here: http://hp.care/2bjCZUr
Once you perform a force reset, try performing a recovery to get your Envy notebook to its factory reset. You can find the step by step instructions here: http://hp.care/2cf8noz
Please let me know if this resolves the issue, or if you require further assistance.
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