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‎10-22-2016 05:42 AM

HP Recommended
Product: HP Envy 17 Leap motion
Operating System: Microsoft Windows 10 (64-bit)
I was resetting my computer yesterday... And my screen just went black...
My original os is 8.1

Ive tried holding the power button for 8-10 seconds
Ive tried a few combinations.. power and windows button... Power and mute and nothing seems to be working I also have a windows 8.1 cd
6 people had the same question
2 REPLIES 2

‎10-25-2016 08:08 AM

HP Recommended

Hello, @Brendanbk – Greetings!
 

Welcome back to the HP Forums, I'd be happy to help you with your issue with your Envy laptop.

 

Let’s first try performing a Hard Reset or Forced Reset on your notebook. Follow the steps here: http://hp.care/2bjCZUr

 

Once you perform a force reset, try performing a recovery to get your Envy notebook to its factory reset. You can find the step by step instructions here: http://hp.care/2cf8noz

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂


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DVortex
I am not an HP Employee
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‎01-26-2018 08:15 PM

HP Recommended
What if I can't get envy to startup in order to do this
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