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HP Recommended
HP Spectre x360 Convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

Hello,

 

I replaced my battery with a non-HP battery, so I'm getting a black screen on start-up with the "Non-HP battery" message (obviously this isn't a surprise). There is nothing wrong with my laptop and the battery has been working just fine. I have no intention of purchasing a HP battery.

 

How do I disable this message? 

 

Thank you!

 

 

20211117_222604.jpg

2 REPLIES 2
HP Recommended

@Marcus-J 

 

Try / Consider

Update your Diagnostics software

 

HP PC Hardware Diagnostic Tools (UEFI)

Click / Open section "Diagnose PC Hardware Windows in Windows"

Download and install the latest Diagnostics

 

Partial Excerpt - at this writing:

HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware. Supports Windows 10 and 11 Operating Systems.

HP PC Hardware Diagnostics Windows v1.8.0.0 

 

 

Thank you for participating in the HP Community.

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Thanks for trying but that did not resolve the issue. I installed the diagnostics tool and ran a check on the battery. It said the battery had no issues. When I restarted my PC, I received the same error message.

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