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MJA528
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How to do a restore on a hung LAptop

HP Pavilion dv7-6187cl Entertainment Notebook PC
Microsoft Windows 7 (64-bit)

Need to restore to previous point?

 

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How to do a restore on a hung LAptop

@MJA528 

You need to describe in detail what happens when you reboot the PC.

 

What do you see on screen and how far does it get into the boot sequence?

 

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MJA528
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How to do a restore on a hung LAptop

The screen turns blue the windows logo is in the center then the screen goes black the dotted circle is in the center cycling.

 

I have left it that way for two days.  I can't find a way to either commit a reinstall or a repair and I have never had cd's with this Unit.

 

Thanks for your help.

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How to do a restore on a hung LAptop

@MJA528 

OK ... but your comments confuse me.  Why?

 

Because circling dots on a black background is the indication of Windows 8/10 doing Windows Updates.

 

From what I recall, Win7 does not use those but uses a spinning blue circle.

 

I don't understand how you can get circling dots in Win7 -- which is what you claim you are running.

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