How to do a restore on a hung LAptop

MJA528 · ‎09-18-2019

Need to restore to previous point?

WAWood · ‎09-19-2019

You need to describe in detail what happens when you reboot the PC.

What do you see on screen and how far does it get into the boot sequence?

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MJA528 · ‎09-20-2019

The screen turns blue the windows logo is in the center then the screen goes black the dotted circle is in the center cycling.

I have left it that way for two days. I can't find a way to either commit a reinstall or a repair and I have never had cd's with this Unit.

Thanks for your help.

WAWood · ‎09-20-2019

@MJA528

OK ... but your comments confuse me. Why?

Because circling dots on a black background is the indication of Windows 8/10 doing Windows Updates.

From what I recall, Win7 does not use those but uses a spinning blue circle.

I don't understand how you can get circling dots in Win7 -- which is what you claim you are running.

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