How to do a restore on a hung LAptop

[MJA528]

Need to restore to previous point?

[WAWood]

@MJA528 

You need to describe in detail what happens when you reboot the PC.

What do you see on screen and how far does it get into the boot sequence?

[MJA528]

The screen turns blue the windows logo is in the center then the screen goes black the dotted circle is in the center cycling.

I have left it that way for two days.  I can't find a way to either commit a reinstall or a repair and I have never had cd's with this Unit.

Thanks for your help.

[WAWood]

@MJA528 

OK ... but your comments confuse me.  Why?

Because circling dots on a black background is the indication of Windows 8/10 doing Windows Updates.

From what I recall, Win7 does not use those but uses a spinning blue circle.

I don't understand how you can get circling dots in Win7 -- which is what you claim you are running.