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Locked

‎07-15-2023 10:06 PM

HP Recommended
Product: Elitebook 8570w
Operating System: Microsoft Windows 11

Hello, I had some issues earlier about my laptop giving me messages about my SKU, product name etc being missing when I try to startup my laptop. As I was fixing that, my laptop made 2 bios login accounts with blank names and unknown passwords on its own, by the way I have never made a BIOS login before to avoid issues like this. Now I can't even enter boot menu because it asks me to login, I can literally do nothing but attempt to login to an account. Is there a way to override this point 

Category:
1 REPLY 1

‎07-16-2023 06:47 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



If you would like help resetting the password on your product, please Contact HP support in your region. 

For cases related to BitLocker issues, please contact Microsoft Support 

Therefore, this topic is being locked.

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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