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‎11-13-2019 01:10 AM

HP Recommended
Product: Pavilion g6
Operating System: Microsoft Windows 10 (64-bit)

Please i need help for my computer. 

When i switch it on, it ask to press the ESC key and when i do the neccessities, it goes blank and comes back to same demande ( press ESC key). And after some minutes it goes off. 

Please what can i do...????

1 REPLY 1

‎11-13-2019 07:51 AM

HP Recommended

@Kelvin24 

The ESC key brings up something known as the HP Startup Menu and that is run from Firmware in the BIOS of the PC.

 

Have you tried pressing F2 at that point to run diagnostics?



I am a volunteer and I do not work for, nor represent, HP
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