09-01-2017 01:16 AM
How can I remove the "Enter Administrator Password or Power on Password
Operating System: Microsoft Windows 10 (32-bit)
My lap top is asking for Enter Admin password or Power on Password It has given me the following - System Disable i54896288
09-02-2017 02:28 PM
Hi! @Almadulce, Thanks for stopping by the HP Support Forums!
I understand your laptop is locked with Administrator or power on password.
Don't worry I'll try to help you out.
Did you make any software or hardware changes on your PC?
The power-on password prevents anyone from starting the computer until they enter the proper password. With the power-on password enabled, the screen remains black, and you are prompted to enter a password as soon as you turn on the computer. The power-on password is set (enabled or disabled) in the System BIOS option window. By default, the power-on password is turned off.
If you have tried entering the password more than 3 times the password will get locked and you have to contact HP support for service options.
However, You can try the following code and check if it helps.
If the issue persists please contact HP.
Link to contact HP.
Also, Refer this article to know more information about power on passwords.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this helps!
Have a great day ahead!
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I am an HP Employee
10-31-2018 10:42 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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If you have any other questions about posting in the community, please feel free to send me a private message!
12-14-2019 10:57 AM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
This topic is going to be locked. If you would like help resetting the password on your product, please Contact HP support in your region.