10-27-2017 08:00 AM
hello hp community I am stuck in this problem I bought this Elitebook 8570w but its bios is password protected and no one has answered this question how to remove it, I have searched the web but after a month I didn`t get any result for this. make sure I have tried Biosconfigutility but nothing happened there is an error "Unable to process command. Password is set, but no password file is provided".
NOTE: 1. Make sure I don`t want to change any hardware.
2. I can`t change boot order using Biosconfigutility my boot order is
Notebook Upgrade Bay
Notebook Hard Drive
any solution would be appreciated
10-27-2017 01:56 PM
Enter the incorrect password THREE times.
After you do, a numeric code will be displayed.
Post that code here.
One of the "experts" on this forum will use that code to tell you a different password that you will need to enter.
Once you have entered BIOS SETUP mode, set a new password.
01-03-2018 07:06 AM - edited 01-03-2018 10:00 AM
Your situation is not simple, so be patient during the answer arrives (which is not guaranteed).
Nowadays business series notebook pc's has tougher security protection, error code not necessarily exists / help.
Hopefully the this link will give you some helpful advices.
Anyway as a temporary solution, boot order can be modified dynamicaly on startup via F9 boot menu. You can read about dynamic and static boot order eg. in this manual.
12-15-2019 02:12 PM
I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.
Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply, HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.
In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP