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‎01-26-2018 11:59 AM - edited ‎01-28-2018 05:44 PM

HP Recommended
Product: HP ProBook 6570b Base Model
Operating System: Microsoft Windows 10 (64-bit)

Good day to all!

I wanted to go to the BIOS, but there's a password. I called the seller, and he says he does not know the password. Please write how to reset the password in the BIOS?

Sincerely, Vlad!

1 person had the same question
3 REPLIES 3

‎01-28-2018 02:24 PM

HP Recommended

Hello @vladnl

 

Thank you for posting in the HP Support forum.

 

Most business class notebooks (including yours Probook, and Elitebooks) have better security. Password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.

 

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎01-28-2018 04:37 PM

HP Recommended

Thank you! But it did not help.

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‎04-10-2018 02:16 PM

HP Recommended
@vladnlwrote:

Thank you! But it did not help.

You are welcome !

 

3 months later, what do you mean it didn't help? Would you elaborate ?

HP didn't send you the SMC.bin file or what happened ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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