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SohailAzeem
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HP Recommended

How to restore 1. BIOS SYSTEM BOARD (OOA)- 2. Product Configuration ID 3. Product Serial Number.

ProBook 6550b
Microsoft Windows 10 (64-bit)

Okay i posted an issue regarding unlocking a forgotten bios password but came to know right afterwards reading a few posts that HP has discontinued to honor password related queries because of customer privacy and security. I totally understand but even with the BIOS locked, I'd now require help in restoring the information lost after running HP configuration Tools. Information lost is:

1. SYSTEM BOARD (OOA)-

2. Product Configuration ID

3. Product Serial Number.

 

If anyone can help, I'd be grateful.

NOTE: Please note I am not asking for unlocking the BIOS, instead I am asking to bring it to its previous state in which it did not give an error "PRODUCT INFORMATION NOT VALID"

 

 

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SohailAzeem
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Message 2 of 2
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HP Recommended

How to restore 1. BIOS SYSTEM BOARD (OOA)- 2. Product Configuration ID 3. Product Serial Number.

Good day to all,

Ok. I somehow managed to put in the "Product Serial no." in the Bios via some HP DOS utility. The Serial no. was stated at the back of the laptop, so no problem there.

Going through the HP website I came to know that I can recover SYSTEM BOARD (OOA) no. by simply giving a CT no. to HP by removing the Dimm and send the no. stated on the MB. I have a snap of it now. So I should be able to give this CT No. to HP (Doesnt say CT anywhere though, just states a no.)

But I am not able to get any info on "Product Configuration ID"

Can anyone guide me on this.

I will be grateful.

I just want this laptop to be in its previous original state. No unlocking BIOS. Just need to restore the values which were lost in running HP Bios Configuration utility (BCU) or Reset Utility, which ever it was.

Thank you.

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