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HP Recommended
HP ENVY - 17m-ce0013dx
Microsoft Windows 10 (64-bit)

Hello, I am just in need of assistance with getting started / following through with making an exchange with this product. As I was told in chat ; I am not eligible for a return, but to get in touch with You guys, that an exchange -I Am Able to do...

Any/All help & Assistance is Greatly Appreciated! ; Thank you for your time and consideration!

1 REPLY 1
HP Recommended

@jam111es 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support directly.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.