How to unlock laptop

[Sportsmedicpz]

Will not unlock after both lock and power buttons were touched.  How do I unlock the laptop? 

[Max3Aj]

@Sportsmedicpz, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're having trouble unlocking your HP laptop after pressing both the lock and power buttons. Let's walk through a few steps to help you regain access:

Perform a Hard Reset

This helps clear any temporary system glitches.

1. Turn off the laptop completely.
2. Unplug the power adapter.
3. If your laptop has a removable battery, take it out.
4. Press and hold the Power button for 15 seconds.
5. Reconnect the battery (if removed) and power adapter.
6. Press the Power button to turn the laptop back on.

Check for Lock Screen or BitLocker

If the laptop powers on but stays on a lock screen:

• Try pressing Ctrl + Alt + Delete to bring up the login screen.
• If prompted for a BitLocker recovery key, you can retrieve it from your Microsoft account: Find your BitLocker recovery key - Microsoft Support

Boot into Safe Mode (if still stuck)

If the system is unresponsive:

1. Power off the laptop.
2. Turn it on and immediately press the F11 key repeatedly until the Recovery menu appears.
3. Choose Troubleshoot > Advanced Options > Startup Settings > Restart.
4. Press 4 to boot into Safe Mode.

From Safe Mode, you can troubleshoot login issues or perform a system restore.

You may refer to this document - HP PCs - Computer does not turn on, start, or boot | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support