• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion Gaming - 15-dk0045tx
Microsoft Windows 10 (64-bit)

I raised a question regarding my laptop not turning on.
MY FIRST POST REGARDING LAPTOP NOT TURNING ON ISSUE 
After searching, I learned that a BIOS update can resolve my issue. But updating BIOS is not possible on my PC. In UEFI diagnosis and BIOS screens do not have the option to update BIOS. I can see two ways,

  1. Install BIOS on a USB stick and press Windows key + B button combination and update from USB. Unfortunately that technique is not working.
  2. Install BIOS on a DOS based bootable USB and run the exe file from DOS. But I cannot find a BIOS update for my laptop with an installable exe file after extract to the USB.

How can I get a proper BIOS update screen on my laptop?  Frustrated with degraded BIOS updating mechanism of new-gen HP laptops.

5 REPLIES 5
HP Recommended

Hi @Kirankj,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with updating the latest BIOS on your Laptop.

Please follow the below steps to fix the issue.

 

-Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

-Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

 

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Unfortunately it did not work. The UEFI diagnostic mode does not have a BIOS update option. Install BIOS from Windows and update it while the next restarting is crashing all the time.

HP Recommended

Hi @Kirankj,

 

Please click on the link below to update the BIOS for your Laptop.

https://support.hp.com/in-en/drivers/hp-pavilion-gaming-15-dk0000-laptop-pc/model/29269833?sku=7LH00...

 

Refer to the below image for BIOS update that is available for your laptop on the HP website.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

I cannot update as per the steps

HP Recommended

Hi @Kirankj 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the hardware and may need repair.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

We appreciate your understanding and patience.

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.