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09-04-2024 09:26 AM - edited 09-05-2024 01:30 AM
Hi,
My laptop was working as usual, but few minutes later, suddenly screen got turned blank when I was typing on laptop keypad, but keypad lights were glowing as like before, even screen turned OFF. So I decided to restart laptop by pressing long hold power button, that resulted with no keypad lights glowing, screen turned OFF blank and power light is only constantly turned on
Tried all bios reset steps, but nothing worked out
Working things
Laptop can be charged
Usb ports of laptop allowing me to charge phone
Current status, if I press power button
Only power light glows
screen stays blank
Caps lock button never goes blinking or glowing
09-07-2024 05:06 AM
Hi @mi2harshal_here,
Welcome to the HP Support Community.
I'd be glad to help you!
I understand that you are having issues with the black screen.
If you have performed all steps from this document and still having issues, then this could be a hardware issue and might need service.
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee