Hp 14-an013nr stuck at preparing windows message

[lisula]

Hi there.

I've been having varying issues with our notebook. Some of it was related to bitdefender but I uninstalled it. The other main issue is receiving insufficient disk space messages so I spent time cleaning out unused programs and files. I also opted to do a system cleanup but this failed (no error reading given, just that it failed) and now I can't sign onto my notebook. I just keep receiving preparing windows message when I login and then my notebook shuts down. I didn't system tests- both quick and extensive- and everything passed so I don't know what else to do. Thanks!

[A4Apollo]

Hi! @lisula,  Thanks for stopping by the HP Support Forums!

I understand when your power on your PC it is stuck in preparing windows screen.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Do you get any error message while your PC is stuck on the blue screen?

Please provide the product number of your PC to assist you better.

As you mentioned when your power on your PC it is stuck in preparing windows screen.

Try few steps recommended below.

To perform a hard reset on a computer with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.
After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Try restoring the BIOS to default and check if it helps.

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

If the issue still persists try performing a Microsoft system restore on your PC and check if it helps.

Refer this article to know more information about using Microsoft system restore.

If the issue still persists after trying out the steps try performing a complete system recovery on your PC.

Refer this article to know more information about performing a system recovery on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a wonderful day ahead! 🙂

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