Hp 15 Notebook will not boot with error

[kat441]

I want to give my little Granddaughter my older laptop and  I am getting the error  that it wants the  administrator password or powerup password. Its been far to long to remember it. After hitting enter 3 times as suggested, I then get the system disabled number of [ 67764169 ]. Can you help me  please?  Thank you!                     

[WAWood · Accepted solution]

@kat441 

I know we used to give out codes to bypass password issues, but sorry -- the Community Policies changed this March such that we are now PROHIBITED from assisting customers in bypassing Admin or BIOS passwords, or in resetting those passwords.

For assistance in this NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

[kat441]

Thank you.