-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hp 15-bc401nv

Create an account on the HP Community to personalize your profile and ask a question
07-22-2024 06:03 AM
Hello everyone
My laptop has the following problem. When I turn on my laptop, the screen does not respond (no colour, no icons) but there is electricity in the laptop and a general sound is also heared. Does anyone knows what it is going wrong?
07-24-2024 09:24 AM
Hi @Ara95,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Laptop that is not booting up.
Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.
1) Shut down the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to the system test > extensive test
If the hardware is working fine. Please click on this link to perform a recovery on your Laptop. (Take a backup of the data before performing a recovery)
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee