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‎07-22-2024 06:03 AM

HP Recommended

Hello everyone 

My laptop has the following problem. When I turn on my laptop, the screen does not respond (no colour, no icons) but there is electricity in the laptop and a general sound is also heared. Does anyone knows what it is going wrong?

1 REPLY 1

‎07-24-2024 09:24 AM

HP Recommended

Hi @Ara95,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is not booting up.

 

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

 

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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