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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hp 15 power up light on but black screen

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03-09-2022
12:26 AM
- last edited on
03-11-2022
07:13 AM
by
GaboM
My laptop screen is black, I was working this morning and left my desk when I returned the screen was black and doesn't come on now, there is power on the laptop but but nothing is working no screen, no reboot bios screen, no flashing lights any where
03-12-2022 11:02 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- What is the exact product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
ECHO_LAKE
I am an HP Employee
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