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‎11-01-2020 03:10 PM

HP Recommended
Product: Hp 15-f387wm
Operating System: Microsoft Windows 10 (32-bit)

B54B1DD8-056F-4757-BC76-E9679A590A9C.jpeg

 It will not boot up so I opened the "ESC" button menu and ran a fat test. Is there anything I myself can do to get it working??? 

1 REPLY 1

‎11-01-2020 04:56 PM - edited ‎11-01-2020 04:57 PM

HP Recommended

Hi:

 

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04763999

 

After you replace the hard drive you can reinstall W10 for free.

 

 Use the Media creation tool from Microsoft to create bootable installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f300-notebook-pc-series-touch/8961458/model/1...

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