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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Notebook Boot and Lockup
- Hp 15 will not boot windows 10

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11-01-2020 04:56 PM - edited 11-01-2020 04:57 PM
Hi:
You will have to install a new hard drive and reinstall the operating system.
Below is the link to the service manual where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c04763999
After you replace the hard drive you can reinstall W10 for free.
Use the Media creation tool from Microsoft to create bootable installation media.
https://www.microsoft.com/en-us/software-download/windows10
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.