Hp 15 wont turn on

[danpcal6194]

Just yesterday morning I was using my HP15 computer for work and it was doing fine.  I was looking at camera footage and putting data into an Xcel document.  I had something else I had to do, so I closed it and left, but when I came back to it about and hour or two later, it would not turn back on.  When I pressed the power button, the light on the f12 key would light up orange but the screen would not turn on at all. I then took out the battery and put it back in to see if that would fix the problem. Now the f12 light doesnt go on. The only light that turns on is the light to where the power cord plugs into. I looked into troubleshooting, but not have tried the step where you take the battery out and hold down the power button for 15 seconds. It sounded like that may erase stuff on the computer and I need the data from the xcel sheet for my work.

 I rarely use this computer. I have used it maybe 20 times, all for work related things. I dont use the internet on it and I dont download things on it. I dont understand why this all of the sudden happened

please help

[DavidSMP]

Hi @danpcal6194,

Thanks for visiting the HP community. 🙂 A very good day to you! 🙂 I read the post regarding assistance with the computer not booting. I will be delighted to assist you here. 🙂

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular research were done as well. 🙂 Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Please let me know the complete model# of the computer to assist you better.
• Did this happen after a power outage or surge?
• Is there a light by the power button also?

For now please try these steps:

• Please perform these steps from this link: http://hp.care/2fh8iVs for HP Notebook PCs - Computer Does Not Start (Windows 10)
• Perform a hard reset from this link. It does not cause any data loss. Check if it gets resolved.
• If it persists. then follow the steps in the guided troubleshooter that best match your current problem.

If the issue continues you could try the steps mentioned in these options:

• The computer starts, but the display is blank or unresponsive
• Troubleshooting other issues with the computer not starting.

If it still fails to resolve the issue, then the computer has a hardware issue and needs to be repaired by calling HP phone support.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂

[danpcal6194]

The hard reset did not work unfortunately. The model number is 15-1272wm. There is no light by the power button that i can see. This did not happen after a power surge of any sorts. I was working when it happened. I work as a biological aide and was doing field work at the time. I had the computer in my car. I am a little concerned that it may have over heated, but i have kept it in my car before on much hotter days for longer periods of times and that has never affected it before. It was also covered so that it would not get too hot.

whats the price range for a hardware repair? will my data be recovered or is there a risk that it may be lost in that process?

[DavidSMP · Accepted solution]

Hi @danpcal6194,

I read through your post completely. You've displayed commendable attitude, a never say die spirit coupled with remarkable technical competence to try and resolve the issue. Kudos to you for a job well done. 🙂 If the steps from my previous post have not worked, then the issue is hardware related as you rightly mentioned.

I would not know the exact cost of repair as it is their domain and Phone support should guide you int his regard. I will be honest about it without beating around the bush by keeping your best interest in mind. Data backup is not guaranteed. A genuine attempt might be made at the service center to backup data from these folders documents, pictures, music, videos and contacts. But it is by no means guaranteed and it might or might not happen.

.

It has been an absolute privilege to share this platform with you. 🙂 Trust me, I've done all I can to assist you, by keeping your best interest in mind. I honestly hope the product works great and stays healthy for a long time. 🙂

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help. Please remember if you as a customer do it, it will motivate us to assist a lot of other customers and churn out more solutions for their benefit.

Thanks and have a beautiful year ahead. 🙂

[danpcal6194]

Thanks for your help! it looks like I will have to go throught the call center for a repair. I had tried to resolve this solution over the phone before turning to the forums, but was met with a very unpleasant experience including very very long wait times, little actual conversation with representatives, and being passed around to people who ultimately could not help me with my problem.  It was refreshing to get such great support from you David, despite it not completely resolving my issue. A good year to you as well!

[DavidSMP]

Hi @danpcal6194,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂