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09-09-2023 04:51 AM
My laptop booted up just fine. I decided I had found the right laptop to put my mother's hp hdd and ram in the computer and the pc still started up but it would get stuck on the hp screen and where it was black was turning blue. So I unplugged it. Yes it was the right plug. So I tried a different plug...same outcome. So I tried my moms hdd and ram in a different hp laptop and that laptop screen stayed black. So I put my mom hdd and ram back in this hp 2000 and the power light where the charger comes on but no power on two different cords. So I tried hard reset. Nothing. Leaving the battery out I take out the hdd and plug the adapter back in and power but black screen only with caps lock blinking. Tried different cord. Same outcome. So I unhooked the screen to see if it became loose. Everything is hooked up and screwed in. I then try the power cord again with no battery and no hdd. Now no light by the charging port. Tried second cord and the blue light on the power adapter blinks on and off but no light on the pc......please any opinions or recommendations are welcome. Thank you.
09-11-2023 09:56 AM
Hi @MTaylor88,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your laptop that is not booting up.
Kindly refer to the steps on this link and let me know if that fixes the issue.
Disclaimer : HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
09-12-2023 12:22 PM
I have done the hard reset and does nothing. If you reread the last part of my original post that is what I need help with at the moment:
I took out the harddrive. The laptop started but no screen. I tried a hard reset. Still no screen. So I took the top part loose to see if the screen was connected correctly. It was. Screwed back together. Now when power adapter is connected with and without battery no lights at all. Except with the second power adapter, the adapter itself the light starts blinking on the adapter. No lights on pc.
09-13-2023 06:36 AM
Hi @MTaylor88,
I see that there is an issue with the device hardware and may need repair.
This issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee