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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hp 360 xpectre doesn’t turn on. Cap lock blinks

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02-02-2019 07:47 PM
I was watching movies in my computer and my battery died. It doesn’t turn on anymore. The screen is black and the cap lock blinks with a white light 5 times slow and 3 times fast.
What should I do?
02-04-2019 12:18 PM
@mishellechayeb
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
Let's try these steps -
Hard Reset -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery. ( not for Built-in Battery computer )
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)
6) Try to turn on the computer and check, If the issue persists continue next step
Set BIOS default and restart:
- Restart your notebook.
- During startup, press F10 repeatedly until the BIOS menu is displayed.
- Once the BIOS menu is displayed, press F9 to restore factory defaults.
- Select Yes to confirm.
- Press F10 to save changes and exit.
- Select Yes to confirm.
- The computer restarts using the default settings.
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community. Have a great day!
ECHO_LAKE
I am an HP Employee
09-25-2019 03:43 PM
Hi Echo,
Your suggestions have not worked. I also tried to update the BIOS through a USB stick but the computer´s caps lock has the same behaviour 5 slow/3 fast blinks + black screen, no beeps.
What should I do?