• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎08-10-2023 11:57 AM

HP Recommended
Product: Hp elitebook 840 g5
Operating System: Microsoft Windows 10 (64-bit)

laptop shows me this screen every time I start it. And by pressing Esc it turns off. I tried to reset the BIOS, unplug the CMOS battery, change the RAM and hard drive but nothing works.

 

I have already done mentioned steps 

1) Shutdown notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

 

All bios setting are good 

 

If anyone has any leads please let me kno

IMG-20230810-WA0008.jpg

 

Category:
5 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.