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Locked

‎03-19-2023 10:56 AM

HP Recommended
Product: HP EliteBook 1040 G3 Notebook PC
Operating System: Microsoft Windows 11

During the last 5 years, I have been able to unlock my laptop with my fingerprints. Unfortunately, after a HDD crash, I had to reinstall my Windows 11 from scratch. I installed the HP Client Security Manager v10.1.1.14580. I'm now able to connect to windows with my fingerprint, but power-on security has been replaced by a password instead of fingerprints. Furthermore, the password, is not my current windows password, but the admin password of the previous windows  setup ?!?
Fortunately I remember it but I want to change it, remove it or restore fingerprint identification.
The current HP Client Security Manager version does not seems to allow these feature when running Windows 11 ?
For Information I have no driver issue in Windows Device Manager: all drivers and software are up to date ...
How can change the password or the behavior  ?
If I set a power-on or bios password in BIOS, it is asked AFTER the old Security Manager remaining password ?
I tried to clear TPM: no change.

Do you have any clue ?

Thanks in advance

Best regards

--

Jean-Francois

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