Hp Computer issues

[cj235]

Hello, Ive been have a problem with my Windows 8 HP-15 Notebook PC Energy star, It wont power on and I'm not sure why I have hard reseted it and tried every Solution there is for it but none will work does anyone have an Suggestion on what to do?

[Nal_NR]

Hi @cj235,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear that your HP 15-d017cl Notebook PC isn't powering on—dealing with a non-responsive laptop can be really frustrating, especially after trying multiple solutions. Let’s try to figure this out together.

• When you press the power button, do you see any LED indicator lights or hear any fan noise at all?
• Have you recently experienced any power surges, overheating, or physical damage to the laptop?

Perform a Hard Reset Again (Without Battery):

• Disconnect the charger and remove the battery (if removable).
• Press and hold the power button for 30-60 seconds to discharge residual power.
• Reinsert the battery and plug in the charger, then try turning it on.

Check the Power Adapter and Battery:

• Ensure your power adapter is working by testing it on another HP device if possible.
• If the adapter is fine, try booting the laptop without the battery installed, using only the AC power.

Inspect for Display Issues:

• Sometimes, the laptop might power on, but the screen remains black. Try shining a flashlight on the screen to see if a faint image appears.
• Connect an external monitor to check if it's a display issue.

Check for Overheating or Loose Components:

• If your laptop previously overheated, it may have triggered a thermal shutdown. Let it cool down for a while before trying again.
• Open the RAM and storage compartments (if accessible) and reseat them securely.

BIOS Recovery Attempt:

• Press and hold the Windows + B keys, then press the power button for a few seconds.
• If the BIOS recovery screen appears, follow the on-screen instructions to restore the BIOS.

If none of these steps work, it could indicate a deeper hardware issue, such as a failed motherboard or power circuit, which might need a service. 

Hope this helps! Keep me posted for further assistance

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