Hp Envy won’t turn on

[UserJamie]

Last night my laptop was working fine, I was watching shows on a streaming platform. This morning as I am trying to do the same thing, my laptop won’t turn on. I have attempted to hold the power button down for 8-10 seconds, however that did not changing anything. I also attempted pressing down on (Windows Button + V) and then the power button. That did not work either. My laptop was charged last night, but when I try to plug the charger it I don’t get the orange light that indicates it’s charging. It’s like the laptop isn’t responding to the button commands. 

Thank you for your help in advance! I will try anything at this point. 

[envy16H0055CL]

Same thing happended to my new (not even a day old) HP envy 16 H0055CL I purchased from Costco which arrived yesterday.

It had 49% battery when it suddenly turned off. The charging light doesn't even turn on anymore. Holding the power button does nothing, completely dead.

Will be returning it tomorrow.

Specs:

Intel Core i7-12700H

1TB SSD

32GB RAM

Intel Arc A370M Graphics

[Nirvana_95]

Hi @UserJamie

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted.